Customer service

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nevrknow
Posts: 207
Joined: Thu Apr 06, 2017 1:53 pm
Location: Aiken, SC

Customer service

Post by nevrknow » Sat Jun 24, 2017 1:46 pm

Once again, the service Ken provides is above and beyond reproach. Kudos to you Sir. I think you and Mark have set the bar too high for almost anyone else to compete with. Not only with the knowledge and willing to share but also with personal availability. There doesn't seem to be many places where you get a phone number and then actually speak to who you are doing business with.

Customer for life here for both of you.

Thanks,

John B

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ken123
Posts: 3195
Joined: Wed Jan 25, 2017 2:53 pm
Location: Northern California
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Re: Customer service

Post by ken123 » Sun Jun 25, 2017 2:26 am

Thank you! Much appreciated!

I'm more than pleased to have one on one conversations with customers - or people who just want sharpening advice. I'm a one man show, so if you have questions complaints or just want to bullshit about 'sharpening', give me a call :) 209 612 2790 anytime.

---
Ken

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Kit Craft
Posts: 2065
Joined: Thu Jan 26, 2017 8:57 pm
Location: Pennsylvania

Re: Customer service

Post by Kit Craft » Mon Jun 26, 2017 6:26 pm

Or BS about cars, drinks, or anything else. I had a lengthy post about this previously, needless to say I too am happy with not only the service that Ken provides but the level of interest he takes in those who buy products from him. Honestly, 10 minutes turns to hours before you know it and you feel like old friends. I think I called Ken three times for 2-3 hour conversations each time before deciding on my first order. That does not count multiple PM's and facebook chats. Hell, we even chatted when I was living in Spain via skype calls and an 8 hour time difference. In that case he called me and at what would have been most convenient for me and least for him.

I too enjoy chatting with Ken and making orders as well as recommending others to do so as well. He goes out of his way, always.

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ken123
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Location: Northern California
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Re: Customer service

Post by ken123 » Fri Jun 30, 2017 5:50 pm

Kit,

Thanks for the post much appreciated! Here's to our next chat!

---
Ken

Gregory27
Posts: 182
Joined: Mon Mar 13, 2017 8:31 pm

Re: Customer service

Post by Gregory27 » Tue Jul 25, 2017 12:40 am

Had a brief (for Ken, evidently, but for me, very long) 15 min conversation about some stones that I'm purchasing. He talked me into the cheapest fine grit Nubatama stone that he carries. I, and my wife, appreciate him not upselling me on something that I don't need. Because I'd probably have wound up doing whatever he told me to, being a complete neophyte. Though he did bring up the notion of affordable natural stones... I need some of those now, right?

mark76
Posts: 535
Joined: Fri Jan 27, 2017 10:28 am
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Re: Customer service

Post by mark76 » Tue Jul 25, 2017 2:58 am

Yup, I have had more than one free Skype call with Ken, sometimes lasting an hour. I learned a lot!
https://japaneseknifereviews.wordpress.com/: my blog with Japanese Knife Reviews
https://moleculepolishing.wordpress.com/: my blog about sharpening with the Wicked Edge

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Kit Craft
Posts: 2065
Joined: Thu Jan 26, 2017 8:57 pm
Location: Pennsylvania

Re: Customer service

Post by Kit Craft » Wed Jul 26, 2017 10:10 pm

Gregory27 wrote:
Tue Jul 25, 2017 12:40 am
Had a brief (for Ken, evidently, but for me, very long) 15 min conversation about some stones that I'm purchasing. He talked me into the cheapest fine grit Nubatama stone that he carries. I, and my wife, appreciate him not upselling me on something that I don't need. Because I'd probably have wound up doing whatever he told me to, being a complete neophyte. Though he did bring up the notion of affordable natural stones... I need some of those now, right?
Ken did the same with me, saved me money! However, this was on naturals. He talked me out of an 8 inch stone in favor of a 7.25 inch stone due to the massive price difference. Ken is always doing great stuff like that. Saving me $50 here and there means adding a whole new stone to the lineup!

If you have to ask, then you need a natural. Kind of the opposite of a yanagiba.

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Kit Craft
Posts: 2065
Joined: Thu Jan 26, 2017 8:57 pm
Location: Pennsylvania

Re: Customer service

Post by Kit Craft » Tue Aug 22, 2017 10:19 am

ken123 wrote:
Fri Jun 30, 2017 5:50 pm
Kit,

Thanks for the post much appreciated! Here's to our next chat!

---
Ken
Yet another great chat was had. Looking forward to ordering a stone today at some point. :D Thank you for sharing all of the info on aoto stones and simply shooting the breeze.

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ken123
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Location: Northern California
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Re: Customer service

Post by ken123 » Tue Aug 22, 2017 5:46 pm

My pleasure!! Thoroughly enjoyed the chat! I have two good Monzen choices for you to pick from :) I'll give you a call.

---
Ken

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Kit Craft
Posts: 2065
Joined: Thu Jan 26, 2017 8:57 pm
Location: Pennsylvania

Re: Customer service

Post by Kit Craft » Tue Aug 22, 2017 5:49 pm

ken123 wrote:
Tue Aug 22, 2017 5:46 pm
My pleasure!! Thoroughly enjoyed the chat! I have two good Monzen choices for you to pick from :) I'll give you a call.

---
Ken
Cool!

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ken123
Posts: 3195
Joined: Wed Jan 25, 2017 2:53 pm
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Re: Customer service

Post by ken123 » Wed Aug 23, 2017 10:02 pm

Went out today. Sent you tracking. Enjoy.

---
Ken

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Kit Craft
Posts: 2065
Joined: Thu Jan 26, 2017 8:57 pm
Location: Pennsylvania

Re: Customer service

Post by Kit Craft » Thu Aug 24, 2017 9:27 am

ken123 wrote:
Wed Aug 23, 2017 10:02 pm
Went out today. Sent you tracking. Enjoy.

---
Ken
Thank you. My internet is being wonky so I am regulated to the use of my phone and that makes things slow, living in the boonies and all. Not much service. Otherwise I would have responded sooner.

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