When things go missing.

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ChefKnivesToGo
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When things go missing.

Post by ChefKnivesToGo » Sun Jun 24, 2018 6:05 pm

I just received this email from a customer. Missing for 5 months...

Hi Mark,
You had helped me get a new knife for my husband earlier this year after the original one I purchased did not work out. That replacement knife sent around Jan 20th never appeared at our house inspite of what FedEx reported, and you very kindly sent a replacement. Guess what? That knife appeared on our door step this weekend with a written note on the box that it had been delivered to the wrong address! It is the Kanehiro AS Santoku and a case. I will be shipping it back to you in the coming days.

Thanks again for all your help. Bryan has very much enjoyed his knife.

Warm Regards,
Karen
Mark Richmond
Co-Owner www.chefknivestogo.com
Founded in 2002
Madison Wisconsin

nakneker
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Re: When things go missing.

Post by nakneker » Sun Jun 24, 2018 6:16 pm

What a refreshing message, nice to see karma and honesty play out.
“The goal is to die with memories, not dreams.”

ButlerHoosierChef
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Re: When things go missing.

Post by ButlerHoosierChef » Sun Jun 24, 2018 6:22 pm

That is awesome Mark. See you take care of people and they take care of you! The world gets to be a better place and everyone is happier!

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Jeff B
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Re: When things go missing.

Post by Jeff B » Sun Jun 24, 2018 6:24 pm

Very generous of this customer to inform you of what happened and return the extra knife! You don't see that kind of honesty very much anymore.
If God wanted me to be a vegetarian he wouldn't have made animals taste so good.

cedarhouse
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Re: When things go missing.

Post by cedarhouse » Sun Jun 24, 2018 7:41 pm

Cool.

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mauichef
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Re: When things go missing.

Post by mauichef » Sun Jun 24, 2018 7:44 pm

Thats a great ending indeed. Nice attracts nice!

I just lost one that the USPS has now officially declared as gone!
They know it's in the dead mail facility but I guess they can't "find" it!
Rare bird Konosuke that someone will steal or buy for pennies at a USPS auction :evil:

Cutuu
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Re: When things go missing.

Post by Cutuu » Sun Jun 24, 2018 8:30 pm

What took them so long :lol: . Jk, that's great. That's the right the thing to do. I'm sure it helps you Mark to keep faith in humanity, because I'm sure you get alot of crazy stuff/requests.

Radar53
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Re: When things go missing.

Post by Radar53 » Sun Jun 24, 2018 9:19 pm

+1 to Cutuu in that it's nice to have your faith in humanity restored.

In NZ we have a thing called the "Carriage of Goods Act" to cover such events, where, if the item goes missing in transit, the couriers (or others) have to pay the cost of the item up to a capped figure of NZD1,500 per item. The couriers hate it of course, but it does set the right incentives. :mrgreen:
Cheers Grant

Just because you're not paranoid doesn't mean they're not going to get you!!

Chefspence
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Re: When things go missing.

Post by Chefspence » Sun Jun 24, 2018 9:24 pm

This gives me hope. I sold a 17 volume of “Lucky Peach” magazines and sent USPS. They “Lost” it and haven’t heard anything since. Maybe it’ll show up. Good story Mark.

marcel2006
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Re: When things go missing.

Post by marcel2006 » Sun Jun 24, 2018 9:32 pm

Wow. What a great person!.

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ken123
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Re: When things go missing.

Post by ken123 » Wed Jun 27, 2018 3:04 am

Had a similar story with s natural stone. Eventually showed up at a neighbor's house. New postman delivered it behind my neighbor's garbage cans!

Mark you just have good Karma!!

---
Ken

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