Shopping Cart Issue

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Shopping Cart Issue

Post by ChefKnivesToGo »

I've had several customers email me that they're experiencing problems with the cart. Basically, you can add items to the floating cart but when you go to enter the real shopping cart the items disappear.

I'm having my developer take a look. We think it might be an issue with Safari and that it's cookies related since the cart relies on cookies for "remembering" what you placed in the cart and temporarily saving it.

Anyone else having this problem? If yes, what browser are you using??
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Re: Shopping Cart Issue

Post by Sean-in-AK »

I had that happen before using Safari. I thought it was due to the items being in the cart for a about a week before actually ordering.
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Re: Shopping Cart Issue

Post by salemj »

I believe this has happened to me before. I generally use Safari for its superior control of security issues, but I checked and CKTG was definitely allowed to use cookies and I just tested it now and an item disappeared when I went to checkout.
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Re: Shopping Cart Issue

Post by gladius »

I have also experienced it using Opera and Firefox.
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Re: Shopping Cart Issue

Post by Jeff B »

Just tried with Google Chrome and Firefox and everything worked perfect.
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Re: Shopping Cart Issue

Post by Thin Man »

I have had that issue with Safari but only in the last 2-3 weeks.
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Re: Shopping Cart Issue

Post by ChefKnivesToGo »

Here is what he said.

"Mark, Also, I read through the forum comments so far. One thing to know about Safari is under the Cookie settings, even if they are allowed / none are blocked, there is another setting for website tracking "Prevent cross-site tracking" that, when checked, doesn't allow 3rd party cookies. A separate domain is considered a 3rd party cookie. So that impacts the floating cart as the store and cart/checkout use different domains. "

So, the solution is to make the cart the same domain as the site so the browsers don't block the checkout process. We should be able to address this in the next few days and hopefully, that will fix it.
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Re: Shopping Cart Issue

Post by BoostedGT »

I have been using Google Chrome both on computer and android and have not had issues so far.
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Re: Shopping Cart Issue

Post by n64bomb »

No issues with google chrome.
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Re: Shopping Cart Issue

Post by Bluenoser87 »

This is still happening with me
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Re: Shopping Cart Issue

Post by bosco »

Happened to me
On safari today.... lost out on a cleaver.....
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Re: Shopping Cart Issue

Post by Bluenoser87 »

Just tried the cross site tracking thing and it works as expected now. That was never an issue before though. I wonder if something changed with the latest safari update or something
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Re: Shopping Cart Issue

Post by bosco »

What is that and how do I fix it
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Re: Shopping Cart Issue

Post by Bluenoser87 »

Click the safari menu, then preferences, then privacy, and uncheck "prevent cross site tracking"
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Re: Shopping Cart Issue

Post by bosco »

Thanks
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Re: Shopping Cart Issue

Post by nakneker »

I use safari and have experienced this multiple times, glad your looking into it.
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Re: Shopping Cart Issue

Post by BigRedNole »

I'll chime in from a Chrome user. I had a different. I placed the order through the system, paid for everything, and the order never go through (this past weekend). Spoke to someone on Monday to confirm no order went through because I did not want to buy 2x. After placing the order successfully this time (knives have shipped), the knives still remain in the cart.
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Re: Shopping Cart Issue

Post by ChefKnivesToGo »

We almost have the safari thing fixed. I think it should be solved later today. I’ll come back when it’s done and you guys can test it.
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Re: Shopping Cart Issue

Post by jbart65 »

I had the issue on Safari on my iPad. So I used Chrome on my desktop to make my most recent purchase.
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Re: Shopping Cart Issue

Post by Omega »

I have had this phenomenon happen to me, in Chrome, both on MacOS and Windows. Its infrequent though
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